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Garnet Tourism

Terms & Conditions

Please read these terms carefully before booking or using our services.

Air Ticket

  1. Garnet Tourism receiving payment from customer does not guarantee ticket issuance. All airfares and seats availability are subject to change until the ticket is issued.
  2. Fares may fluctuate due to airline pricing policies, availability, or system updates. In the event of a fare change or unavailability after payment but before ticket issuance, we will notify you as soon as possible to confirm any additional charges, provide alternative options, or process a refund if required.
  3. Air ticket is only considered confirmed once the electronic ticket (e-ticket) has been issued and sent to the customer.
  4. Garnet Tourism reserving or holding a seat does not guarantee the same fare or continued availability. Airlines may release or cancel held bookings at any time, even within the stated time limit, due to factors including but not limited to seasonal demand, fare fluctuations, or internal inventory controls.
  5. Any fees arising from flight re-booking or ticket modifications are governed by the respective airline’s terms and conditions. The customer is solely responsible for any applicable charges.
  6. Air ticket cancellations are subject to the respective airline’s policy. In the event a customer requests a refund, regardless of the reason, a 15% Admin fee will be charged by Garnet Tourism and deducted from the refund amount issued by the airline. This Admin fee may be waived in exceptional cases such as natural disasters, political unrest, or the death of the passenger, provided that valid supporting documentation is submitted (e.g., official airline notification of cancellation due to weather conditions or unrest, or a death certificate).

UAE Visa, UAE Visa Change and UAE Visa Package (Includes Philippine and Cross-Country Package)

  1. UAE Visa processing time is within 3-7 days working upon visa posting.
  2. All posted UAE Visa applications are non-refundable.
  3. Rejected UAE Visa applications are non-refundable.
  4. Garnet Tourism bears no responsibility for delays in visa posting, issuance, or approval, nor for any technical issues within immigration systems, as these fall outside our scope of control.
  5. UAE Visa can only be applied within 60 days from the planned travel date (rules are subject to change without prior notice).
  6. Applicants holding an approved UAE visa must utilize it within 60 days from the date of issuance; otherwise, the visa will be forfeited (rules are subject to change without prior notice).
  7. Customer must ensure that all documents submitted for visa processing are valid, clear, and accurate. Garnet Tourism assumes no responsibility for any issues or delays caused by inadequate, unclear, or incorrect documentation provided by customer.
  8. It is the customer’s responsibility to complete all documents required to clear immigration in the country from which they are departing.
  9. Customers must inform Garnet Tourism of any prior cases, police reports, previous visa rejections, or pending and ongoing visa applications related to the applicant before making the visa payment. Failure to disclose such information will exempt the agency of any responsibility for the outcome of the application.
  10. For UAE visa packages, any unissued services will be refunded to the customer based on the net cost of the service. Please note that service fees included in the package are non-refundable.
  11. Security deposit may be required depending on the immigration policy at the time of booking and should be paid by the customer, the amount will be refunded if applicant will not overstay and change the visa status or leave the UAE on time prior to visa end date otherwise fee is non-refundable. Refund processing time for security deposit is approximately 3-4 weeks.

Travel Insurance

  1. The travel insurance included with the UAE visa specifically covers COVID-19 only.
  2. It is the responsibility of the insured to contact the insurance provider directly to file a claim and submit all required documents.
  3. Customers wishing to obtain more comprehensive coverage may opt for an additional insurance plan available at an extra cost.
  4. Garnet Tourism acts as an intermediary and does not assume any responsibility or liability for the insurance policy or claims outcome.
  5. Insurance coverage is valid only for the specified travel period and destination as declared at the time of purchase.
  6. In the event of hospitalization, the insured traveller or their companion must promptly notify the insurance company at the same time.

Hotel Bookings

  1. Standard check-in (14:00-16:00) and check-out times (10:00-12:00) vary by hotel. Early check-in or late check-out may be available at an additional charge and is subject to availability.
  2. Requests such as bed preferences, adjoining rooms, early check in or late arrivals are subject to availability and cannot be guaranteed.
  3. Please note that city tax (also known as tourism tax or municipal tax) may apply depending on the hotel’s location. This tax is not included in the booking price and must be paid directly at the hotel upon check-in or check-out, as per local government regulations. The amount and applicability of the tax vary by city, country, and hotel classification.
  4. Guests are responsible for any damage caused during their stay and may be charged accordingly by the hotel.
  5. A valid ID or passport may be required at check-in.
  6. Garnet Tourism provides hotel bookings based on the information provided by the hotel or its partners, including descriptions, photos, star ratings, and amenities. If the customer is not satisfied with the property upon arrival, Garnet Tourism must be notified immediately (within 24 hours) with valid reasons and supporting evidence (e.g., photos or videos).
  7. Requests for relocation, refunds, or compensation will be subject to review and based on the hotel’s own policies and availability. Alternative accommodation is not guaranteed and may incur additional costs.
  8. In the event that the originally selected hotel is unavailable, we will make every effort to accommodate the customer in a hotel of the same category or higher, at no additional cost. This is done to maintain the agreed rate and avoid collecting any extra charges. However, if the customer prefers an alternative hotel that falls outside the original rate or is priced higher, any additional cost incurred will be borne by the customer.
  9. Dissatisfaction due to subjective preferences (e.g., room size, view, décor, expectations not aligned with the hotel class/category) will not be eligible for compensation.
  10. Garnet Tourism acts only as a booking agent and is not responsible for the direct quality or maintenance of the hotel property.
  11. No refunds or changes will be processed after check-in has been completed unless approved by the hotel.
  12. Certain properties may require a security deposit upon check-in. This deposit is refundable and will be returned in full at check-out, subject to the property’s inspection and provided no damages or incidental charges are incurred.

Additional Sharjah Immigration Security Deposit Rules

  1. A mandatory security deposit of AED 1,035 is required when applying for a UAE visa through Sharjah Immigration. If the applicant does not overstay, and change their visa status, complies with all visa conditions, or exits the UAE before the visa expiry date, a refund of AED 970 will be issued. If any of these conditions are not met, the security deposit will be forfeited.
  2. In case the Sharjah visa application is rejected, the visa fee is non-refundable, but the AED 970 security deposit will be refunded.

All rates and processing times are subject to change without prior notice, in accordance with immigration policies.

Global Visa Services

  1. Garnet Tourism’s scope of services is limited to assisting with the visa application process. We are not liable for decisions made by embassies, immigration authorities, or third-party service providers.
  2. All visa application fees, service charges, and embassy/consulate fees are non-refundable, regardless of the outcome of the application. This includes cases where the visa is delayed, rejected, or the applicant decides to cancel after submission.
  3. Visa processing times vary by destination and are subject to change without prior notice by the relevant consulates or embassies. Garnet Tourism will provide an estimated processing time but cannot guarantee visa issuance within a specific period.
  4. Holding a valid visa does not guarantee entry into the destination country. Final admission is at the discretion of the immigration officer at the port of entry. Garnet Tourism shall not be held liable for any denial of entry, deportation, or related consequences.
  5. Visa validity and duration of stay are determined by the issuing authority.
  6. It is the customer’s responsibility to utilize the visa within the specified time frame.
  7. Garnet Tourism shall not be held liable for delays or failures in service caused by events beyond its control, including but not limited to embassy closures, system outages, political unrest, or natural disasters.
  8. Countries requiring an appointment are subject to availability. Payment does not guarantee a confirmed appointment until booked by the operations department.
  9. Once payment has been received, customers acknowledge and agree that no refunds will be issued if an appointment cannot be scheduled due to availability limitations. Customers are encouraged to provide flexible scheduling preferences to enhance the likelihood of securing a suitable appointment slot.
  10. If an appointment slot is unavailable, we will make reasonable efforts to offer alternative dates or times. Acceptance of any alternative appointment is at the customer’s discretion and does not entitle them to a refund if declined. Any unused payment can only be applied toward the same service.
  11. Once a customer confirms payment and Garnet Tourism has commenced the visa documentation process, it is understood that visa requirements, – including but not limited to required documents, processing procedures, or eligibility criteria – as set by embassies, consulates, VFS centers, or other authorized institutions may change at any time, without prior notice. Garnet Tourism will not be held liable for any delays, losses, or inability to proceed with the visa application in the event that the applicant is unable to meet the updated requirements.

The following refund policy applies exclusively to Point No. 11 only:

  1. Customers acknowledge and agree that any changes or increases in fees related to visa processing – such as appointment fees, visa fees, or other related costs – may occur at any time due to changes imposed by embassies, consulates, or other authorities. Such additional fees, even if incurred after the original charges have been collected by Garnet Tourism, will be the sole responsibility of the customer and must be settled promptly to continue processing the visa application.
  2. It is the customer’s responsibility to carefully review and verify all visa application documents prepared by Garnet Tourism. Once Garnet Tourism submits the final draft of the documents for the customer’s approval, and the customer confirms agreement, no further changes will be accepted. Garnet Tourism shall not be held liable for any negative consequences, delays, or visa refusals arising from errors, omissions, or inaccuracies in the documents after the final approval.
  3. Any modifications or alterations made to the visa application documents by the customer without prior consultation and approval from Garnet Tourism will be at the customer’s own risk. Garnet Tourism expressly disclaims all liability for any issues, rejections, or complications resulting from unauthorized changes to the submitted documents.

Holiday Package

  1. For customized holiday packages, the terms and conditions of individual service providers will apply separately.
  2. Any unissued services will be refunded to the customer based on the net cost of those services. Please note that service fees included in the package are non-refundable.
  3. For Customized Package the agent can offer flexible payment options to the customer, particularly if the services are still within the refundable period. This allows Garnet Tourism to secure the package and lock in the current rate. A payment deadline for the remaining balance will also be provided. Should the customer fail to make payment by the specified date, there is a high likelihood that the reserved services will be released. Furthermore, the issued service terms and conditions will apply, and the Garnet Tourism service fees will be non-refundable.
  4. If the customer wishes to make any changes or upgrades to the services after making the payment or after service issuance, additional charges may apply. Please note that some changes may not be reversible once confirmed.
  5. For group tours with designated departure and return locations, it is the customer’s responsibility to arrive at the specified meeting point on time. Garnet Tourism is not liable for any missed departures or returns due to the customer’s late arrival.
  6. The itinerary for private tours is customizable. Any changes requested by the customer after confirmation may be subject to availability and additional charges. Customers are responsible for arriving on time at agreed meeting points.
  7. Fixed departure packages are typically non-refundable, and the itinerary is non changeable because the arrangements are prepaid to secure special group rates.
  8. If a flight delay causes a guest to miss a same-day group or private tour, it will be treated as a no-show and is non-refundable. Garnet Tourism will make reasonable efforts to accommodate the guest on the next available free day, subject to availability and operational feasibility. Rebooking is not guaranteed and remains at the discretion of our partner agency.
  9. If a customer changes their hotel without notifying Garnet Tourism in advance, and has booked tours, airport transfers, or related services, Garnet Tourism will not be held responsible for any missed services resulting from the change.
  10. For tours booked under a group departure, the tour is subject to cancellation if the minimum required number of participants is not met. In such cases, Garnet Tourism will make its best effort to accommodate the customer on the same tour with an alternative tour operator at the same rate.

If the alternative tour is available at a higher rate, any additional cost will be borne by the customer, subject to their agreement.

If the customer does not agree to the additional cost, the amount paid for the cancelled tour may be either:

General Policy

  1. Customers are responsible for verifying the accuracy of all information on their travel vouchers/documents immediately upon receipt.
  2. Customers must notify their Garnet Tourism travel agent within 24 hours of receiving the travel vouchers if there are any discrepancies with the booking. If the travel agent does not respond within that period, the customer should escalate the matter by sending an email to operations@garnetourism.com within the same 24-hour timeframe.
  3. Failure to report discrepancies within this timeframe will be deemed acceptance of the booking details as correct. In such cases, any additional charges, fees, or penalties resulting from unreported errors/discrepancies will be the sole responsibility of the customer.
  4. Refunds will be processed only to the original form of payment.
  5. Refunds can only be claimed by the original buyer.
  6. If the buyer paid via cash or bank transfer and wishes to have the refund issued to a different person, an authorization email must be sent from the buyer’s registered email address, including the recipient’s full details.
  7. As soon as we receive the refund from our partner providers, Garnet Tourism will process and send the refund to the customer within 7 to 10 working days.
  8. A 15% Garnet Tourism Admin Fee is applicable for any voluntary cancellations. This Admin Fee may be waived in exceptional cases such as natural disasters, political unrest, or the death of the passenger, provided that valid supporting documentation is submitted (e.g., official airline notification of cancellation due to weather conditions or unrest, or a death certificate).
  9. Garnet Tourism reserves the right to retain the service fee from the original booking as payment for the professional assistance provided by the travel agent and the company.
  10. For any requests regarding changes, modifications, or cancellations, Garnet Tourism will only respond to the payee named on the receipt.
  11. It is mandatory for all UAE visa applicants to have a guarantor based in the UAE who will sign a guarantee form outlining the guarantor’s responsibilities.
  12. Any special requests should be communicated at the time of booking. While every effort will be made to accommodate, they cannot be guaranteed.
  13. Passenger is responsible for their own luggage and personal belongings.
  14. It is the customer’s responsibility to complete their airline’s online check-in prior to departure, in accordance with the airline’s policies and deadlines. Garnet Tourism does not handle flight check-ins unless explicitly requested as an additional service. Failure to check in on time may result in seat reassignment, denied boarding, or additional airport charges, for which Garnet Tourism holds no responsibility.

Holiday Packages Booked from March to April 2026 – Free Cancellation & Future Travel Credit Available

To provide peace of mind to our customers during the current middle east regional situation, Garnet Tourism is offering during March 2026 a flexible travel option for holiday package products.

  1. Eligibility: This policy applies only in cases where travel disruption occurs due to the Iran war or Middle East regional conflict that directly affects flight operations, resulting in the airline cancelling or suspending the scheduled flight for the booked itinerary.
  2. Voluntary Cancellation: If the flight is operating as scheduled and the customer chooses to cancel the trip for personal reasons, the cancellation will be considered a voluntary cancellation, and Garnet Tourism’s standard booking terms and cancellation policies will apply.
  3. Future Travel Credit: In the event that travel cannot proceed due to the above-mentioned disruption, the full amount paid may be converted into a Future Travel Credit.
  4. Usage of Travel Credit: The Future Travel Credit can be used for the same travel service, destination, and the same travellers as originally booked.
  5. Validity: The Future Travel Credit will be valid for one (1) year from the original travel date.
  6. New Travel Date: The rescheduled travel date must fall within one (1) year from the original travel date.
  7. Rebooking Process: Once the customer informs Garnet Tourism of their preferred new travel date, our team will check availability and updated pricing with airlines, hotels, and other service providers based on the customer’s request.
  8. Price Differences: If the new travel date results in a higher cost due to factors such as:

The price difference must be paid by the customer.

  1. Rate Availability: While Garnet Tourism will make every reasonable effort to maintain the same package value, due to supplier rate changes and seasonal demand, the same package price cannot be guaranteed.
  2. Non-Transferability: The Future Travel Credit is non-transferable, cannot be exchanged for cash, and cannot be used by other travelers.

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